Semnox Solutions, a provider of technology for the entertainment and amusement industry, has announced that GameTime, a group of popular indoor FECs in Florida, has chosen to roll out its self-service redemption kiosks at two of its venues. Customers can now easily and quickly exchange their game tickets for prizes using the state-of-the-art redemption kiosks, which streamline and simplify the prize redemption process.

The award-winning RFID card technology from Semnox is connected to the redemption kiosks, meaning that guests can use a single card for both gameplay and prize redemption. So far, about 55% of redemptions in the venues have moved to the redemption kiosks, which removes the selection process and cuts back on staffing. 

GameTime has integrated the kiosks with Semnox’s Parafait Venue Management System, which enables venue operators to easily manage their multi-unit operations, including arcade and redemption games, food and beverage sales, and other entertainment activities. GameTime also plans to roll out the kiosks to all six of its entertainment venues in Florida. “The experience with Semnox has been stellar. We’re coming up on five years of our partnership,” says Mike Abecassis, owner and operator at GameTime.

“Our software and hardware are 100% Semnox. Other industry POS systems just didn’t have the complexity in their operations that we have, and Semnox was able to take on those complexities and work through the challenges of growing the software to give us the desired outcome we have today, and tomorrow’s outlook looks even better.” By putting these self-service kiosks in place, GameTime is setting the bar high for improving the visitor experience and streamlining business practices at FEC facilities. (2023/05/26)